Return Policy

Refund Policy


→ Sex dolls are sex toys and are not returnable for any reason.

→ Seller takes no responsibility for the loss, damage to goods, due to force majeure as customs inspection, country policy, earthquake, natural disaster, and war.

→ We perform a quality check on your dolls before we ship to you. Therefore, it’s unlikely any damage or defects occur on your dolls. However, in the event, you receive a defective product. We will provide all the necessary kits to help you fix the item. If the damage is severe, such as the head is broken, please let us know. We may arrange to ship a new item to you, depending on the situation.

→ If the item is damaged due to improper use, you are not eligible for any exchanges. You must have common sense and take care of the item to avoid any damage to the product.

 

Maintenance and Cleanness


→ Your doll should be cleaned every 30 days with mild shower foam. The head should be taken off and cleaned separately. Please keep the head away from water. When the skin becomes sticky, please clean with bath powder, wipe dry and use baby powder to make smooth.

 

Suggestion


→ Please dry with a towel after cleaning and apply baby powder.

— DO NOT use a hairdryer.

→ Use a mild shampoo to wash the hair and let it dry naturally.

→ please put on clothes for the doll to keep clean.

→ Be careful when moving the doll, avoid dropping/knocking/breaking.

 

Order Cancellations


→ We will begin the production after 30 minutes you place an order. You can cancel the order within 30 minutes. However, your order cannot be cancelled after 30 minutes since it is a customized product.

→ Due to whatever reason, 20% of the total order amount will be charged as handling fee if you cancel it after 30 minutes you order it.

→ Due to whatever reason, 20% of the total order amount will be charged as handling fee and 30% of the total amount will be charged as restocking fee if we have finished the doll and shipped it to you.

→ All refunds will be provided via the original method of payment.